Homeaglow Legit or Scam? Reviews, Cost, and Lawsuits

When I first heard about Homeaglow, I was surprised by their $19 cleaning services. Now, they charge $9 for the first 2 hours of cleaning, which caught my attention and prompted me to dig deeper.

Homeaglow is a platform that connects top-rated cleaners with customers, offering a convenient online booking system. With a wide range of cleaning services, I found it easy to find a cleaner who suited my needs and budget. Their one-time cleaning deal starts at $19 for three hours, making it an attractive option for anyone looking to clean their home without breaking the bank.

During my research, I found several positive reviews of Homeaglow, which helped to build my confidence in their services. Their online platform allows for easy browsing of local, certified cleaners in my area, with various cleaning services and prices.

I tried out Homeaglow’s cleaning service because they had this deal for $19, which sounded too good to be true. And, well, it was. I had to give the cleaner an extra $100 to complete everything I needed. That was just the start, though.

For about four months, from December 2023 to March 2024, I kept seeing this $49 charge on my card every two weeks, but I hadn’t asked them to return it. It got to the point where I felt I had to do something about it, so I filed a complaint with the Florida DA. There’s something really off when a company doesn’t even have a phone number you can call.

Next time I need help cleaning up, I will probably go with someone else, maybe Molly Maid. At least with them, you know what you’re paying for. Just a heads-up to anyone thinking about using Homeaglow – it might not be as straightforward as it seems.

This fuss led me to dig deeper into homeaglow cleaning services and conclude my in-depth analysis of its services, reviews, costs, and lawsuits. Read below to know more…

I’ve also noticed multiple unresolved complaints and negative reviews that suggest Homeaglow has issues effectively addressing customer concerns. For example, the Better Business Bureau (BBB) profile for Homeaglow lists unresolved complaints regarding various issues, including billing and service quality.

Moreover, customer reviews on other platforms have shown dissatisfaction with how Homeaglow handles complaints and customer service. These reports clarify that some customers feel the company is not adequately resolving their issues.

Overview of Homeaglow

Homeaglow is a Delaware-based company founded in 2015 by a Chinese duo, Aaron Cheung and Xiao Wei Chen, who operated under ABAP Holdings.

Their first startup, Homejoy, was also in the home services space and raised $50m using a growth-at-all-costs strategy. After their business model proved unsustainable, they shut down in 2015.

I was surprised to learn that Aaron had launched another cleaning company, Dazzling Cleaning. I don’t understand why he started a new company with a business model and services similar to homeaglow.

Their website, homeaglow.com, makes it easy to browse and select certified, background-checked cleaners in your area. The platform offers a membership plan called ForeverClean, which provides cost-saving benefits when booking cleaners.

When it comes to cleaning services, a standard cleaning with Homeaglow typically includes:

• Dusting
• Vacuuming
• Mopping
• Cleaning and sanitizing kitchen countertops, appliances, and sinks
• Bathroom cleaning and sanitizing
• Tidying up

On the Homeaglow website, I found various residential cleaning services to suit different needs. These include general house cleaning, which is perfect for maintaining a clean and organized living space. The one-time cleaning service is ideal for those who need it once or on a specific occasion.

Homeaglow also offers same-day cleaning services when time is of the essence. Moreover, their move-out/move-in cleaning is designed to make the moving process less stressful by caring for cleaning needs during transitions. First-time customers can enjoy a special introductory rate, making their services affordable.

In addition to the core cleaning services, Homeaglow provides some extra options to enhance the customer experience. For example, they offer a wash-and-fold laundry service, making it convenient for busy people. They also provide cleaning services for the inside of fridges and ovens, ensuring a comprehensive cleaning experience for homeowners.

Thanks to their easy-to-use website, booking a cleaner with Homeaglow is simple and user-friendly. Cleaners are background-checked, rated, and reviewed, so I can book confidently, knowing that a reliable professional will ensure my home’s cleanliness.

By becoming a member, I can access lower hourly rates for subsequent cleanings and share my membership with friends and family.

Here is the cost breakdown for Homeaglow services:

• $9 for 2 hours
• $19 for 3 hours
• $39 for 4 hours
• $79 for 6 hours

Subsequent cleanings are more affordable through the ForeverClean membership:

• $19/hr with the $49/month membership
• $49/hr standard hourly rate without membership

The ForeverClean membership comes with additional perks, such as sharing your membership with friends and family at no extra charge.

Is Homeaglow Legit?

As a firsthand user, I can say that Homeaglow offers a legitimate service. However, some users have expressed concerns about the company.

In their reviews, some said the cleaner does not show and claimed that the advertised price of $19 does not fully represent all the associated costs of booking a cleaner.

Nevertheless, many happy customers have shared their positive experiences with the platform’s services and affordable rates when enrolled in the ForeverClean membership.

Is Homeaglow really $19?

Yes, Homeaglow does offer an introductory three-hour cleaning for $19 as part of its membership program. However, it turned out to be costlier than expected. I was frustrated to find myself charged a $49 monthly fee, $79 for one cleaning session, and even a cancellation fee. This made the overall expense significantly higher than the initially advertised $19.

I appreciate Homeaglow’s widespread presence. Their network of cleaners services over 10,000 homes a week across the United States. This means that if you’re searching for “Homeaglow near me,” there is a good chance you will find a qualified cleaner in your area. You can easily explore Homeaglow’s available locations by visiting their locations page.

Homeaglow Homeowner Complaints and Reviews

To give a clear picture, I found independent reviews on Trustpilot and reviews on Homeaglow’s own website. While checking the reviews, I noticed a huge influx of negative reviews while few are positive.

• Trick customers into their membership
• Lock users into a 6-month contract
• Charge an outrageous fee to cancel the membership.

You might be surprised that in my internal research, I found that customers don’t come forward to write about positive experiences (only 100 out of 19 customers take the time to write positive reviews if not invited), but 100 out of 88 customers share negative experiences even though no review invite is sent.

Homeaglow seems to offer an attractive initial cleaning service for $19. This cost, however, changes after the first cleaning session, as they typically charge $50 per hour for their cleaning services. Many homeowners have issues with the company due to hidden fees, unclear terms, and ongoing monthly charges.

When looking at 2024 Homeaglow reviews, some users mentioned that Homeaglow’s cleaner rescheduled several times and did a terrible cleaning job, leading them to believe the company might be a scam. Additionally, they found it challenging to contact Homeaglow to cancel their service.

One pressing concern among customers is that Homeaglow tricks users into a six-month membership contract. These contracts come with hidden fees and a cancellation fee of $115.25, which may not be obvious when initially signing up for their cleaning service.

Unfortunately, these concerns might end up causing customers frustration and inconvenience.

I found Homeaglow’s Google reviews concerning, with 2831 reviews having an average rating of 3.2/5 stars, depicting the company’s mediocre services. However, as I mentioned above, noting positive reviews is hard, and consumer frustration can lead them to post negative reviews.

In terms of Homeaglow’s presence and availability, they currently have headquarters listed on the Better Business Bureau website. Their phone numbers and locations are on their website and social media platforms.

On the other hand, I found positive feedback about Homeaglow as well. Some customers on the company’s website praised the following:

• The hardworking cleaner
• The cleaner’s efficiency and focus on the tasks at hand
• The excellent professional attitude displayed by the cleaner

These statements highlight the fact that there are satisfied customers who appreciate Homeaglow’s service.

Homeaglow Cleaner Reviews

I’ve been researching Homeaglow and its reputation from an employer perspective, particularly from the standpoint of cleaners who work or have worked for them. I came across several employee reviews that paint a mixed picture of the company.

On Glassdoor, cleaners have rated Homeaglow with an average score of 2.9 out of 5 stars based on 76 reviews. This suggests a level of dissatisfaction among some employees.

Reading through the reviews, I noticed a recurring theme of frustration related to Homeaglow’s management and communication practices. Some cleaners have expressed concerns about the company’s support system, citing issues such as a lack of customer service and difficulties contacting the company to resolve work-related problems.

I found a few interesting reviews. One described the experience as a “SCAM” and advised others to stay away, while another called Homeaglow a “JOKE” due to its handling of fines, fees, and compensation for last-minute cancellations.

However, it’s important to note that not all feedback was negative. Some reviews highlighted positive aspects such as the detail-oriented nature of the work and the autonomy cleaners have in performing their duties. However, the positive notes were often tempered by cons, such as irregular response times and issues with booking schedules.

From what I’ve gathered, while some cleaners appreciate certain aspects of working with Homeaglow, there are significant concerns about the company’s treatment of its workers and operational practices.

Homeaglow Lawsuit Information

I recently found some information regarding Homeaglow’s legal status and trustworthiness. Homeaglow is facing a class-action lawsuit filed by Nicholas & Tomasevic, a leading law firm in labor and employment class-action litigation. The allegation claims that the company unfairly compensates its cleaners.

When it comes to trustworthiness, Homeaglow has mixed reviews. While their website features positive testimonials, there are several independent reviews with negative experiences.

One repeated concern is the company’s pricing structure and hidden membership costs. For example, users are often charged a $49 monthly membership fee, and trying to cancel can result in high termination charges.

Here is a summary of some key information regarding Homeaglow’s trustworthiness:

• Lawsuit: Class-action lawsuit for unfair compensation of cleaners
• Independent Reviews: Mixed reviews with negative experiences on Trustpilot
• Membership Fee: $49 monthly fee after signing up
• Cancellation Fee: High termination charges in case of early cancellation

Please write your review on HomeAglow cleaning services using the comment section below.